As of May 25th 2018, all companies holding data on European Citizens must apply measures to ensure that private data held on EU citizens is secured.
Here at The Soho Wine Supply Limited, we take your privacy seriously and will only use your personal information to administer your account and to provide the products you have requested from us.
By making a purchase, creating a Soho Wine account, using our website, signing up to online marketing, or providing your details to us in store or over the phone, you are acknowledging that your personal data may be used according to the practices set out in this policy.
Our Privacy Promise
Soho Wine Supply, we promise to be transparent with you about how we use your personal data. We are committed to maintaining the safety and security of all personal data from the point of collection to its deletion from our company.
We have to collect some personal data from you in order to provide you with our services. This means that we may also need to share this information with third parties who help us to provide these services, such as our couriers so they can deliver your items to you. We will make sure that all third parties we are engaged with treat your personal data with as much respect as we do.
Who are we?
The Soho Wine Supply Ltd
18 Percy Street
Tel: +44 (0)20 7636 8490
Registered company number 392737
How do we collect your personal data?
This section explains how and when we collect your personal data
You share your data with us when:
• You register for a Soho Wine account
• You sign up for our newsletter and other online marketing
• You sign up for our catalogue
• You talk with us on the phone or in-store
• You send emails or letters to us
• We collect your data when you use these services
• Transactional details when you order something from us
• Cookies gathered from the devices you use to connect to our website or social media platforms
• Data from 3rd parties we work with
• Our social media platforms
What personal data do we collect from you?
We have to collect some information from you so we can provide you with our services, for example when you order items from us. We do our best to make sure that we do not collect excessive information from you and limit it to only what is necessary for us to provide the service you require.
Data we collect about you
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity data – name and title
Contact data – address, postcode, email address and telephone numbers
Transactional data – details of products you have purchased from us, including date and time of purchase and spend in relation to that purchase
Technical data – internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website
Card payment details – used for transactions: Card name, number, expiration date, CSV number, billing & delivery address
Profile data – purchases or orders made by you, your interests, preferences, feedback and survey responses, preferences about the use of the services (including whether you are interested in certain services that we offer)
Usage data – information about how you use our website, products and services
Marketing and communications data – your preferences in receiving marketing from us and our third parties and your communication preferences. How we use your personal data
Who we share your data with
Soho Wine Supply Ltd will never sell, trade or rent any of your information to any third party and this includes, but is not limited to your name, address, telephone number, email or credit card information.
However, we may share your personal information with our suppliers, service providers, couriers and other third-party contractors to fulfil contractual orders that you place with us and to provide the services you request. Soho Wine Supply Ltd. also uses a data management company and newsletter service where your data is stored securely
Soho Wine Supply Ltd engages in online social media advertising on social media sites including Facebook and Instagram.
On these social media network sites, we target Soho Wine Supply Ltd content, videos and ads to you when you are on other websites and social media sites. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags and cookies, as well as specific services offered by social media networks, such as Facebook Custom Audience Services.
We will share your name, address, email address and phone number with our trusted couriers so that they can make the delivery to you and send delivery updates directly to you. We use different couriers depending on the size of the item(s) you have ordered, how quickly you have requested delivery and where you live.
How long we keep your data
We work hard to ensure that we do not keep your personal data for longer than is necessary to fulfil the purpose for which it was collected. Generally, we will not retain your personal data for longer than six years, as this is the statutory period for retaining HMRC records.
How we look after your data
We will protect the data you entrust to us with appropriate measures and controls, as well as ensuring that the companies we work with are just as careful with your data.
We will always use appropriate technical and organisational measures to prevent the loss, misuse, destruction or alteration of your personal data.
We will continually test, audit and monitor our compliance with Information Security standards and relevant Data Protection regulations.
We ensure that the third parties we work with who process your personal data operate under a Data Sharing Agreement.
Our Mailing Lists
From time to time, you will receive promotional emails and newsletters from us about our products and services. Please note, you will only receive these promotional emails only if you have opted in to receive them from us on the Soho Wine Supply Ltd website or have given a third-party permission to share your e-mails.
If you do not want to receive emails from Soho Wine Supply Ltd you can click on the “Unsubscribe” link at the bottom of any email communication sent by us or by emailing us at firstname.lastname@example.org.
Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.
Please note, if you place an order with us, sign up for an out of stock notification email or are a VIP customer we may contact you by email or telephone if we have any questions or queries in relation to your order or need to update you with regards to your account or order. In all instances, this will not re-subscribe you to our newsletter services.
How Can I Subscribe to your Postal or Email Mailing List?
If you wish to subscribe or have previously unsubscribed from our mailing list, you can easily subscribe again. To do so please take the following steps:
To re-subscribe by email, please head to Soho Wine Supply and enter your email address into the newsletter sign-up box at the bottom of each page. You will receive a confirmation email, that you will have to opt-in to hear from us.
You have the following rights with regards to your personal data:
The right to be informed – this privacy notice explains to you how your personal data is processed by us.
The right to access – you can request that we provide you with all of the personal data that we hold about you. We will provide this to you free of charge within one month of your request.
The right to rectification – we like to make sure that the information we have about you is correct. You can manage your personal details within your Soho Wine Supply Ltd account to ensure that they are up to date, or you can contact us to let us know if we have any incorrect information about you by contacting email@example.com
The right to erasure – you have the right to have your data ‘erased’ in the following situations:
Where the personal data is no longer necessary in relation to the purpose for which it was originally collected or processed
When you withdraw consent
When you object to the processing and there is no overriding legitimate interest for continuing the processing
When the personal data was unlawfully processed
When the personal data has to be erased in order to comply with a legal obligation
The right to restrict processing – you have the right to request that we stop processing your personal data in certain situations such as:
Where you contest the accuracy of your personal data, we will restrict the processing until you have verified the accuracy of your personal data
Where you have objected to processing and we are considering whether our legitimate grounds override your legitimate grounds
When processing is unlawful, and you oppose erasure and request restriction instead
Where we no longer need the personal data, but you require the data to establish, exercise or defend a legal claim
The right to object – you have the right to object to the processing of your personal data in the following circumstances:
Direct marketing – remember you can opt out at any time from our marketing communications using the preference centre in your Soho Wine account, by using the ‘unsubscribe’ function in our marketing emails or by contacting us at firstname.lastname@example.org.
Where the processing is based on our legitimate interests as detailed in the table above
Processing for purposes of scientific/historical research and statistics
How to contact us
Cookies, & How we use them
What is a Cookie?
A “cookie” is a small data file stored by your Web browser on your computer or mobile device [hard drive] it allows us to recognise your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided us. That customer information is stored on our secured database.
Ensure you remain logged into the website throughout your browsing session
Maintain the functions that support your customer journey
Help us to improve your browsing experience by giving us insight into how our website is being used.
What is a Web Beacon?
A “web beacon” or “pixel tag” or “clear gif” is typically a one-pixel image, used to pass information from your computer or mobile device to a website.
Can I Disable my Cookie & Web Beacons?
You can, of course, disable cookies and web beacons on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our website will not operate correctly if you disable cookies.
If you would like more information on cookies and privacy legislation, please visit the Information Commissioners Office here.